Frequently Asked Questions
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Deliveries take 3-5 working days, may be slight delays due to covid.
To change your shipping address, email firstname.lastname@example.org before your order is despatched.
In order to track the status of your order, simply call us on 02077706506 or email us at email@example.com
All of our products are priced with tax included
We deliver to UK Mainland addresses only.
If you need to swap an item
Returns and Exchanges
If you wish to cancel and return your order, you must let us know by contacting or emailing us at firstname.lastname@example.org. This must be completed within seven working days from the delivery day of your item(s), stating your order number.
We will provide details on the appropriate address to which the goods must be returned when you apply. Once the items have been received, we can provide a full refund deducting any shipping costs as long as the goods are received in the same condition they were sent in.
Refunds are usually processed within a few days but could take up to 14 days.
If you have received the wrong item, please contact us on 02077706506 with the invoice received from the delivery driver so it can be rectified.
If your order has arrived damaged, email your full name, address and images to email@example.com
If you have entered the incorrect shipping address, contact us on 02077706506 or email us at firstname.lastname@example.org as soon as possible to change the shipping address before your item(s) are despatched.
If you have already placed an order and would like to change or cancel it, contact us as soon as possible on 02077706506 or email us at email@example.com
If you would like to place a backorder on an item that is currently out of stock, email us at firstname.lastname@example.org